Exchange, Return, and Inspection Policy

In our endeavor to provide the best shopping experience for our customers, please review the following policy before completing your purchase.

1. Inspection Upon Receipt

• The customer has the right to inspect the package upon receipt to ensure the order matches and the product is intact before completing the payment, in accordance with the shipping company's policy.
• Inspection is limited to verifying product conformity and integrity only, and does not include testing or using the product.
• After completing payment and receiving the order, the customer is deemed to have acknowledged that the product matches the order and is free from any apparent defects, and the exchange and return policy outlined below will apply.

2. Exchange and Return

• The store does not accept the exchange or return of intact products that match the order due to a change of mind or disliking the product.
• The customer has the right to request an exchange or return only in the following cases:
  • Receiving a product different from the one ordered.
  • Presence of a manufacturing defect in the product.
  • Receiving the product in a damaged condition due to shipping.

3. Request Submission Period

• Customer service must be contacted within 48 hours of receiving the order.
• Photos or a video showing the issue must be attached before using the product.

4. Conditions for Accepting a Request

• The product must be unused.
• It must be in its original condition with packaging and all accessories.
• The store reserves the right to inspect the product before approving an exchange or return.

5. Warranty

• All ZOMOROD products are covered by a color warranty for one year against manufacturing defects only.
• The warranty does not cover damages resulting from misuse, breakage, scratches, exposure to perfumes, chemicals, detergents, or any abnormal use of the product.

6. Shipping Fees

• If the reason for exchange or return is a store error or a manufacturing defect, the store will bear all shipping fees.
• In any case of exchange approved by the store outside the cases mentioned above, the customer will bear the round-trip shipping fees.

7. General Provisions

• By completing the purchase, the customer acknowledges that they have reviewed and agreed to this policy.
• This policy does not affect the rights guaranteed by the consumer protection law in the United Arab Emirates regarding defective or non-conforming products or orders.

To contact customer service, please reach out to us within 48 hours of receiving your order.